Exchange & Return Policy

Exchange & Return Policy

General Exchange & Return Terms
Customers may request an exchange or return within seven (7) calendar days from the date of receiving the order. Items must be in their original condition, unused, unwashed, with all original packaging and tags attached. Exchange or return requests for items purchased during sales or promotional offers are not accepted, except in cases of manufacturing defects or incorrect items sent. The customer is responsible for shipping costs related to exchanges or returns, unless the issue is due to an error by the store.

Exchange Procedure
The customer must contact the Customer Service team through the official communication channels provided, including the order number and details of the item to be exchanged. Coordination will be made with the shipping company to collect the item after reviewing the request. Once the item is received and inspected to ensure compliance with the policy, the replacement item will be shipped within a maximum of four (4) business days.

Return & Refund Procedure
The customer must submit a return request within the specified period, clearly stating the reason for the return. After receiving and inspecting the item, approval for the refund will be issued. The refund amount will be processed to the original payment method within 5-7 days.